The last time I switched my broadband from Starhub to Singtel I encountered some problems. Read here for details.
This time round, I finally decided to switch my mobile to Singtel as well from M1. I have been contract-less with M1 for almost a year now and the turning point came for me to decide to switch over was Singtel’s Mio Home plan.
The Mio Home plan consists of Singnet Broadband + Miotv + Fixed Phone line … All three which I currently have. Instead of paying for them separately, the Mio Home plan can consolidate and offer them at a lower price. Besides that, there are benefits for the mobile plan as well, first being that I get 15% discount off my mobile line subscription. More savings. (economy no good, must save save save).
Anyway, my post is not about the plus points of the Mio Home. For details on Mio Home you can head over to their website here.
Back to the main part of the blog, the boo boo. It’s on my mobile line. The wonderful thing these days is that you can do full number portability. Meaning we can switch telcos and retain the mobile number that we are currently using. Full portability means we have no number forwarding crap that was in place previously.
So my number was supposed to be ported to Singtel from M1 today at 13/01/09 which was confirmed by an sms from Singtel telling me that the port was completed and I can use the number by 13/01/09. So this morning, I switched over my SIM card to the Singtel card and started my phone. Voila.. connected to Singtel.
So I tried to call out to my fixed line at home and it worked. Then I decided to set up my WAP and MMS settings. So I went over to sonyericsson website (my phone is an SE P1i) and sent over the Singtel settings to my phone. To my surprise, I didn’t get to receive the settings. I waited…. and waited.. no settings sent over. Pretty weird I thought. So I took my fixed line and called my mobile…. Guess what…
The M1 number you have dialed is not in service.
Huh… What the….. So I called the Singtel Customer Service. At first they told me that based on their records I have my divert set to my M1 number. I told them I have no divert on but I’ll try it anyway. On hindsight… that was a dumb question. I did a number port, so even if i DIVERTED to my M1 number, it’s the SAME number.
So after verifying the the divert was a no go, I called the Customer Service again. This time round I got someone with more sense. She called my mobile (I used a fixed line) and once hearing the M1 message she told me that this is not normal and she will contact the processing team and get back to me. The Customer Service called me back after a while and informed me that there is an issue between Singtel and M1 for the recent ports and I’m not the only one affected. They only managed to solve the issue half a day later.
So this is the second Singtel Boo Boo that I have encountered. I hope that when I decide to pick up Singtel’s Broadband on Mobile in future I will not blog about my third Boo Boo.